SIPexchange

Overview - Hosted IP Telephony Service

SIPexchange hosted IP telephony Service is a feature-rich, hosted and managed, integrated voice and data business communications service, which makes businesses more productive and saves money. SIPexchange hosted IP telephony Service is designed for the most demanding requirements:

Dynamic Organizations - Seasonal businesses, growing organizations, industries subject to significant mergers & acquisitions

Geographically Distributed Organizations - Organizations with multiple offices, headquarters/branch office scenarios, work-at-home/telecommuters

Mobile Workers - Field sales, customer service, road warriors. SIPexchange hosted IP telephony Service starts by giving each user their own Direct Dial Inward (DDI) telephone number enabled with all the traditional phone features which you’d expect of a business communications tool. From there, we’ve added advanced capabilities to increase productivity:

• Unified Messaging
• Web Portal
• Find-Me/No Answer
• Meet-Me Conferencing
• Automated Attendant
• Informal Call Center
• Receptionist Console
• Soft Phone

SIPexchange Hosted IP telephony Service is good for the budget:

• Dramatically reduces telecom-related capital expenses
• Enables predictable communications expenses
• Eliminates the need for separate voice and data networks.

SIPexchange Hosted IP telephony Service puts you in control:

• Eliminates service order delays and costs by enabling self-managed instantaneous move/add/changes (MACs). Simply plug the phone into a different network port, use a step-by-step interactive voice response unit or use an intuitive web interface. End-users control their own features and services using traditional star codes, phone-based graphical user interfaces or their own web portal
• Reduces the number of telecom vendors that you need to manage and the number of bills that you need to reconcile each month.

SIPexchange Hosted IP telephony Service lets you focus on your business:

• Eliminates the need to manage a complex PBX or key system 7x24x365 professional network management

SIPexchange Hosted IP telephony Service is flexible:

• Add additional users without new wiring or expensive chassis upgrades
• Move users between offices by simply moving their phone (and they can keep their numbers)
• Let people work from home or on-the-road with the same capabilities that they have while in the office

SIPexchange Hosted IP telephony Service reduces risk:

• No investment in a proprietary PBX or PBX phones
• No sunk capital in a PBX chassis that might be outgrown or never fully utilized
• Instantaneous disaster recovery automatically reroutes inbound calls in the event of a wire cut, power outage or catastrophe

SIPexchange Hosted IP telephony Service is powerful:

• Lets users easily configure custom day-of-week/time-of day based call treatments
• Lets users handle inbound calls differently depending upon the caller (e.g., telemarketing calls route to voicemail while customer calls route to Find-Me).

SIPexchange - How it Works:

With Hosted IP telephony Service, all that your office needs is a broadband connection, a router, an ethernet switch and IP phones.

Features:

Productivity Benefits:

• Advanced features without the cost or technical complexity of premise-based solutions Capabilities that increase productivity, reduce costs, improve customer service and increase revenue
• Seamless work-at-home/telecommuter

Budgetary Benefits:

• Capital avoidance
• Predictable monthly expenses
• Free inter-office calling
• Consolidation of voice and data networks
• Hosted services reduce space/power requirements

Management Benefits:

• Managed services eliminate the need for on-site technical resources or maintenance contracts
• Instant and free moves/adds/changes (MACs)
• Single vendor/one-stop-shop eases vendor management and eliminates finger-pointing
• Multi-office/multi-service consolidated billing

Geographic Flexibility Benefits:

• Abbreviated dialing between offices
• Retain numbers when moving between offices
• Distributed call centers and hunt groups
• Forward voicemails between offices
• Seamless work-at-home/telecommuter capabilities
• Road-warrior productivity features (e.g., Find-Me)

Reliability Benefits:

• Expert network design and engineering
• 7X24x365 network monitoring and management
• Carrier-grade fault tolerant network
• Instantaneous automatic disaster recovery
• Off-site storage of critical provisioning and services configuration
• Automatic backup of critical provisioning and services configuration
• Cost-effective voice/data transport redundancy

Risk Benefits:

• Elimination of proprietary equipment
• Regularly planned service feature enhancements
• Ability to dynamically “right-size”
• Advanced next-generation network technology without the investment